Frequently asked questions

Micauto Usados is Micauto’s brand dedicated to selling used and nearly new vehicles. It offers carefully selected vehicles with transparent information about their features, mileage, equipment and sales conditions.

The availability of the vehicles displayed on the website is for guidance only and may change without prior notice, particularly due to a sale, reservation, commercial preparation, transfer between locations or stock updates. We always recommend confirming availability with our team before making any decision.

Yes, Micauto Usados may provide options for submitting a reservation or pre-reservation request. The reservation will only be considered valid after express confirmation from Micauto Usados and, where applicable, upon receipt of the required deposit or reservation fee, under the terms communicated to the customer.

The refund conditions for any amount paid as a reservation fee, deposit or advance payment will always be communicated to the customer before the transaction is confirmed. Unless expressly stated otherwise, a reservation does not in itself guarantee the completion of the vehicle purchase agreement.

Yes. You can request an in-person visit or test drive using the contact details provided on the website. Test drives are subject to prior confirmation, vehicle availability, presentation of valid documentation and acceptance of the applicable terms and conditions.

Vehicles sold to consumers are covered by the statutory warranty provided under applicable law. In Portugal, used goods sold by a professional to a consumer have a statutory warranty period of three years, which may be reduced to a minimum of 18 months by written agreement between the parties.

The warranty covers any lack of conformity in accordance with applicable law. It does not cover issues resulting from normal wear and tear, improper use, accidents, lack of maintenance, work carried out by unauthorised third parties or consumable and wear-and-tear parts, where applicable.

Where applicable, vehicles undergo inspection and preparation before delivery. Specific information regarding servicing, maintenance, inspection, history and overall condition should be confirmed for each vehicle.

Yes, Micauto Usados may accept trade-ins, subject to a technical and commercial appraisal. The valuation depends on factors such as the make, model, year, mileage, overall condition, maintenance history, number of previous owners and market demand.

Micauto Usados may offer financing options through partner organisations, subject to assessment and approval. Submitting a financing application does not guarantee automatic approval.

In certain cases, yes. When a purchase is completed remotely, the legal rules governing distance contracts apply, including pre-contractual information requirements and, where legally applicable, the right to cancel within 14 days.

Not always in the same way in every situation. The applicable rules depend on how the contract is concluded, the type of goods, the delivery method and the contractual documentation. Therefore, specific information about the right of withdrawal must be expressly stated in Micauto Usados’ terms and conditions for distance sales.

Unless expressly stated otherwise, the advertised prices should clearly indicate whether they include administrative fees, transfer of ownership, vehicle preparation, any additional commercial warranty, transport or home delivery.

The photographs published on the website are for illustrative and informational purposes only. There may be minor differences between the images, the equipment shown and the vehicle’s final configuration.

Each vehicle listing aims to provide details of its most relevant equipment. However, we always recommend confirming this information with Micauto Usados before purchasing, particularly regarding optional extras, versions, driver assistance systems, connectivity features and accessories.

This will depend on Micauto Usados’ logistics and commercial policy. If this service is available, the costs, delivery times and transport conditions will be communicated to the customer in advance.

You can contact Micauto Usados directly using the contact details provided on the website and, where applicable, use the Electronic Complaints Book, which relevant businesses are legally required to provide and make available online.

In the event of a consumer dispute, the consumer may contact an Alternative Consumer Dispute Resolution entity. In the Azores, consumers can contact CIMARA — the Information, Mediation and Arbitration Centre of the Autonomous Region of the Azores, located in Ponta Delgada.

You can contact Micauto Usados by phone at +351 918 402 297 (call charges to the Portuguese mobile network apply) or by email at usados@micauto.com.